Open the invite and write.
Your doctor gives you a code or a link. Sign up in a minute and the chat is ready.
A direct lineto your doctor.
With HeyDottore you can message your doctor without an appointment, whenever you need to. They reply as soon as they can, signed prescription included.
- Free account
- See the price before you write
- No reply? Single consultation refunded
An example · fictional names and figures
Saturday night, the question. Sunday morning, the prescription.
Marco has run out of his blood pressure tablets and leaves on Monday. He messages his cardiologist at 23:02, without waiting for the practice to reopen. She replies when she’s available: on Sunday at 08:10. By 08:16 the prescription is in the chat.
It starts with your doctor.
You don’t need to look for a new doctor: HeyDottore is for messaging the one who already looks after you.
Invite them.
Send them your invite on WhatsApp, by text or by email, or we’ll send it for you. When they join, we’ll let you know and you can start messaging.
Illustrative examples · fictional names and codes
For everything that doesn’t need an appointment.
The questions you put off because “it’s not worth an appointment”.
Readings21:10
Here are this week’s blood sugar readings.
They look fine. Let’s carry on like this: message me again next Monday.
Test result20:32
My results are back. Can it wait until my appointment?
That reading isn’t urgent. We’ll go over it at your check-up.
Specialist19:48
Could you write me a referral to the specialist?
I’ll prepare the referral: you’ll find it here in the chat, signed.
Tests21:05
Do I really need this test? I haven’t booked it yet.
Before booking, send me the report from your last check-up.
And also: “Should I take the tablet before or after meals?” · “I need the prescription for the treatment you suggested on Thursday.” · “Can I have beans or lentils instead of fish for dinner?”
New symptoms need to be seen in person. In an emergency, call 112 or 118.
Illustrative examples · fictional names
Better than a message on your doctor’s phone.
Writing to your doctor’s personal number is awkward for both of you. Here there’s a space made for it.
| Topic | On their phone | On HeyDottore |
|---|---|---|
| When you write | You message them and hope you’re not intruding, maybe late at night. | Write whenever you like.It’s the space your doctor uses for these questions. |
| The reply | You don’t know if they’ve read it, or when they’ll reply. | You know where you stand.You see when they accept your question, and if they don’t reply in time the single consultation is refunded. |
| Reports & photos | Reports and photos end up among their personal chats. | Everything in its place.Reports, photos and documents stay in the consultation, in order, on servers in the European Union. |
| The prescription | The prescription? A photo, or a trip to the clinic. | The prescription arrives signed in the chat, and the pharmacist can verify it. |
| The price | You’re left feeling you asked for a favour. | No guilt.Your doctor’s time has a clear price, which you see before you write. |
The prescription arrives signed.
Your doctor prepares and signs it in the chat. You find it there whenever you need it.
- Signed by the doctorWith their electronic signature, not a photo.
- With date and timeIt stays in the chat, together with the conversation.
- The pharmacist can check itThey use the code on the prescription to check it’s genuine.
- Private prescriptionPrivate, not covered by the SSN (Italy’s National Health Service): you pay the full price at the pharmacy.
Illustrative example · fictional document
Clear, from the start.
Three things to know before you write to a doctor.
€0to sign up
You see the price first
Your doctor decides what their time is worth, for a single consultation or a subscription. You see it before you write and decide whether to go ahead. Signing up is free.
24 hto accept
No reply? Full refund.
For a single consultation the doctor has 24 hours to accept your question and 48 to reply. If they don’t, you get the full amount back.
Checkedregistration
Medical registration checked
Before a doctor’s profile goes live we check their registration with the Medical Council. The replies and prescriptions are their own.
Single consultationStays open for up to 7 days€9
SubscriptionIf your doctor offers it€29 /month
Illustrative example · the doctor’s fees
For those who need their doctor more often.
If your doctor offers it, you can subscribe: a monthly fee, set by the doctor, and you write as often as you like without paying per consultation. It renews every month and you can cancel anytime.
Chronic conditions · Subscription
Your home readings, read by your doctor.
Here are this week’s blood sugar readings.
They look fine. Let’s carry on like this: message me again next Monday.
Diabetologist
Pregnancy · Subscription
Nine months of questions, to your gynaecologist.
My second-trimester results are in. I’ve attached them.
I’ve seen them and they look fine. We’ll go through them properly at your next appointment.
Gynaecologist
After giving birth · Consultation
Questions about you, while you breastfeed.
I’m breastfeeding. Is my medication still OK to take?
Send me the name of the medicine: I’ll check and reply here in the chat.
Gynaecologist
Nutrition · Subscription
Your meal plan, followed week by week.
Down 1.2 kg this week. Can I have beans or lentils instead of fish for dinner?
Great work. Yes, beans and lentils are perfectly fine.
Nutrition doctorIllustrative examples
For doctors
Your patients already message you. Here, it’s paid, signed and protected.
Messages arrive in your inbox, not on your personal phone. Single consultation or monthly subscription: you set the fee, and you sign prescriptions in the chat.
Illustrative example · fictional names
The questions everyone asks.
All questionsWhen do I get a reply?
As soon as your doctor is available: it isn’t a real-time chat. For a single consultation they have 24 hours to accept your question and 48 to send the first reply; if they don’t, we give you the full amount back. It’s not for emergencies: call 112 or 118.
What if my doctor isn’t on HeyDottore?
Invite them. From your account, send them your personal invite on WhatsApp, by text or by email, or ask us to send it. When they join, we’ll let you know and you can start messaging.
How much does it cost?
Your doctor decides, and you see it before you write. You can pay for a single consultation or, if the doctor offers it, subscribe. Signing up is free.
How does subscribing to my doctor work?
You pay a monthly fee, set by the doctor, and write to them as often as you like without paying per consultation. It renews every month and you can cancel anytime, without penalties. It helps if you need them often: a chronic condition, a pregnancy, a nutrition programme.
Can doctors prescribe medication?
Yes, if they consider it appropriate: doctors can issue private prescriptions. They are not SSN (National Health Service) prescriptions: you pay the full price at the pharmacy.
How is my data protected?
Conversations are encrypted in transit, health data is stored on servers in the European Union and doctors log in with two-step verification. Details, including providers, are in the Privacy Policy.
Sunday
The conversation continues, even after your appointment.
The question that comes up in the evening, the prescription that runs out, the doubt that comes the next day. Message your doctor when you need to.
Sign up freeAlready have an account? Log in
HeyDottore is designed for questions, prescriptions and requests that don’t need an appointment. It’s not for emergencies: for serious symptoms call 112 or 118, or go to A&E.