For questions and prescriptions. Not for emergencies: call 112 / 118.Advice & prescriptions. No emergencies.

Emergency · 112 / 118

Your doctor,no appointment needed.

A direct line to your doctor. Message them on HeyDottore whenever you need to, and they’ll reply as soon as they can.

With HeyDottore you can:

  • Message without an appointmentWhenever you need to, even in the evening. No guilt.
  • Protect your dataReports and photos stay in the consultation, on servers in the European Union.
  • Know the price firstYour doctor sets it, and you see it before you write.
A young woman at night reading her phone, hugging a pillow
Illustrative example: on Sunday at 11:14 pm Marco asks his cardiologist when to take the new tablet; on Monday the doctor accepts the consultation and replies in the chat at 7:44 am.

Has this ever happened to you?

These are the questions you put off today. On HeyDottore they have a place, and an answer.

A young woman sitting on her bed, lost in thought, her phone beside her
Thursday · after your appointment

A question comes up after your appointment, and you don’t know how to reach them?

On HeyDottoreYou write in the consultation: it lands in their inbox, not among their personal messages.

Monday · 8:32 pm

You need the prescription for the treatment agreed at your appointment?

On HeyDottoreIf they see fit, they send it in the chat, signed. It is a private prescription: you pay full price for the medicine.

Sunday · 11:14 pm

You text their mobile, and then you’re left waiting?

On HeyDottoreYou see when they accept your question. If they don’t reply in time, the single consultation is refunded.

Tuesday · 6:05 pm

Your test results are in, but you haven’t heard from them in a while?

On HeyDottoreYou attach the report to the consultation: they look at it when they have time and reply right there.

Illustrative examples

Your report doesn’t belong among your holiday photos.

Tests, reports and photos you send your doctor stay in the consultation, in order, with date and time.

Today · on your phone
On HeyDottore · in the consultation
Illustrative example: the blood tests, the photo of the report, the doctor’s reply and the signed prescription stay in the consultation, in date order.
  • EncryptedConversations are encrypted in transit.
  • In EuropeHealth data is stored on servers in the European Union.
  • Two-step verificationDoctors log in with two-step verification.

Details, including providers, are in the Privacy Policy.

You see the price first.

Your doctor decides what their time is worth. You see it before you write and decide whether to go ahead.

Single consultation

Example

€9

One question to your doctor. The consultation stays open for 7 days.

No reply? We refund you. For a single consultation the doctor has 24 hours to accept your question and 48 to reply. If they don’t, you get the full amount back.

Subscription with your doctor

If your doctor offers it

€29a month

For when you need your doctor more often.

  • Unlimited consultations with your doctor
  • No extra cost per consultation
  • Cancel anytime, no penalties
Illustrative example: before writing, Marco sees the prices his cardiologist has set: 9 euros for a single consultation or 29 euros a month for the subscription.

For all of this, message your doctor on HeyDottore. If you need to be seen, they’ll tell you.

New symptoms need to be seen in person. In an emergency, call 112 or 118.

It starts with your doctor.

You don’t have to look for a new doctor: HeyDottore is for messaging the one who already looks after you.

  1. Sign up free

    Create your account in a few minutes.

  2. Connect with your doctor

    With their code or link. If they’re not here yet, invite them yourself, or we’ll invite them for you.

  3. Message them

    Whenever you need to. They reply as soon as they can, with a signed prescription if needed.

Illustrative example · fictional name and code

In short.

The other answers are on the frequently asked questions page.

All questions
What if my doctor isn’t on HeyDottore?

Invite them from your account, by WhatsApp, text or email, or we’ll send the invitation for you. When they join, we’ll let you know.

How do replies reach me?

We notify you by email and push notification. The reply is in the consultation, which stays in your history.

Can I use it in an emergency?

No. In an emergency, call 112 or 118 immediately.

A direct lineto your doctor.

Sign up free, connect with your doctor and message them whenever you need to.

Sign up freeAlready have an account? Log in
A young woman in bed reading a message on her phone

HeyDottore is for questions, prescriptions and requests that don’t need an appointment. It is not for emergencies: for serious symptoms call 112 or 118.